faq

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days. Standard delivery takes 3–7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, contact us at olixnova@gmail.com to initiate a return.

How do I wash my OLIXNOVA travel pillow?

Unzip and remove the outer fabric cover. Machine wash on a gentle, cold cycle, and air dry. Do not wash the inner memory foam core.

How can I track my order?

Once your order ships, you will receive an email containing a tracking link to follow your delivery progress in real time.